Return & Refund Policy

Returns and Refunds Policy for FRSH Insoles Subscription

At FRSH, our commitment to our customers goes beyond delivering the finest disposable scented insoles that enhance freshness, combat odors, and promote foot health. We understand that sometimes circumstances may arise that require you to return or seek a refund for your subscription. To ensure a smooth and transparent process, we've established the following guidelines:

1. Satisfaction Guarantee

Your satisfaction is our top priority. We're confident you'll love the benefits of our disposable scented insoles. If, for any reason, you are not completely satisfied with your FRSH subscription, please don't hesitate to contact us within 30 days of receiving your order.

2. Eligibility for Returns and Refunds

To be eligible for returns and refunds, please note the following conditions:

Returns or refund requests must be made within 30 days of receiving your order.
The product must be unused, in its original packaging, and in the same condition as when you received it

3. Refund Process

If you are eligible for a refund, we will process your request promptly. The refund will be issued to the original payment method used for the purchase. Please allow a few business days for the refund to reflect in your account.

4. Return Shipping

If your request for a return or refund is approved, you will be responsible for the cost of return shipping. We recommend using a trackable shipping service and providing us with the tracking number to ensure the safe return of the product.

5. Contact Us

If you need to initiate a return or request a refund, please contact our dedicated customer support team. You can reach us via email, FRSHSOLES@GMAIL.COM, and we will guide you through the process and address any questions or concerns you may have.

6. Change of Mind or Subscription Adjustments

If you wish to make adjustments to your subscription model, such as changing the quantity or frequency of your deliveries, you can do so through your account on our website. We offer flexibility to accommodate your changing needs.

7. Contact Customer Support

If you have any further inquiries regarding our Returns and Refunds Policy, please don't hesitate to contact our customer support team. We're here to assist you in every step of your FRSH journey, ensuring your foot health and comfort are always a priority.

Thank you for choosing FRSH. We are dedicated to providing a seamless and rewarding experience for our customers, and our Returns and Refunds Policy is designed to uphold this commitment. Your satisfaction and well-being are our utmost concern.

OUR MISSION

Our mission is simple: to help you by creating the best scented insoles in the market and providing truly extraordinary customer service. We're committed to providing unparalleled comfort, scent, and care, enhancing the wellness and satisfaction of our customers.

5-STAR CUSTOMER SERVICE

It might be the south in us, but we like to be friendly and do right by people. It’s important to us that our customers get consistently top-notch service from our small but mighty team. We not only stand behind our scented insoles, but we sincerely want you to get the most out of them. To that end, it’s a no-brainer that we are available to answer your questions and support you long after your purchase is made. We’re in this to promote foot health, not to make a quick buck and run.

BEST INSOLES ON THE MARKET

At the core of our insole formulations lies a blend of science, innovation, and a deep understanding of our customers' needs. From material sourcing to production and the entire customer experience, we painstakingly attend to every detail. Our unwavering dedication ensures a seamless process, leaving no room for weak links, and guarantees the best results for our customers.

WELLNESS IN EVERY STEP

We believe that our journey towards wellness doesn't end with a product—it begins. As advocates for a proactive lifestyle centered on footcare and scent, we're dedicated to providing products that are easy to find, comfortable to use, and effortless to love. We maintain consistency, empowering you on your path to improved or sustained wellness.

GIVING BACK

As a company, we stand for doing good. With the help of our customers, we’ve been able to support some amazing causes, and we’ll keep doing that for as long as we’re operating. It’s just part of our ecosystem at FRSH. Every order plays a part in us creating the highest quality products while still giving back to our communities. Thank you for your part in this- we appreciate you!